سياسة الاسترداد
Returns
We offer a 15-day return policy, which means you have 15 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
-
In the same condition as received
-
Unworn and unused
-
With original tags attached
-
In its original packaging
You will also need the receipt or proof of purchase.
To initiate a return, please contact us at thelamorah@gmail.com.
Once your return request is approved, we will provide return instructions and a return shipping label where applicable.
Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon delivery.
If you receive an item that is defective, damaged, or incorrect, contact us immediately at thelamorah@gmail.com so we can assess the issue and make it right.
Custom & Personalized Orders (Important)
For customized or made-to-order abayas, returns are not accepted, as these items are produced specifically to your measurements and preferences.
However, we understand that sizing adjustments may sometimes be needed.
Size Adjustments for Custom Orders
-
First size correction:
✔ Provided free of charge -
Second or additional corrections:
A correction fee will apply to cover tailoring and logistics costs.
This policy ensures fairness while supporting our commitment to delivering the right fit.
For any concerns related to custom sizing, please contact us before wearing the item.
Non-Returnable Items
The following items are not eligible for return:
-
Customized or personalized items
-
Sale items
-
Gift cards
If you are unsure whether your item qualifies, please contact us before placing a return request.
Exchanges
The fastest way to receive a different item is to return the original item (if eligible).
Once the return is approved, you may place a new order separately.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
Returned items must meet the same conditions outlined above:
-
Unworn and unused
-
With tags
-
In original packaging
-
Proof of purchase required
This does not apply to custom or personalized items, in line with EU consumer regulations.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
-
Refunds are issued to your original payment method
-
Processing time: up to 10 business days
-
Your bank or payment provider may require additional time to reflect the refund
If more than 15 business days have passed since your refund was approved, please contact us at thelamorah@gmail.com.
Contact Us
For any questions regarding returns, sizing adjustments, or custom orders, please reach out to us at:
We’re here to help with care and clarity.
